terms and conditions
Kate Glanville Ceramics are completely dedicated
to your total satisfaction. If you have any suggestions or comments
please email us at studio@hand-painted-plates.
Our Contact details:
Kate Glanville Ceramics
Farmers Bethlehem, Carmarthenshire Wales SA19 9DW United Kingdom
Phone:+44 [0]1550 777460 Fax: 01550 777460 Email: studio@hand-painted-plates
We accept credit card payment. If you are shopping from North
America or anywhere else, place your order and your credit card
company will convert the transaction to US Dollars or your own
currency.
We accept Visa, Mastercard and Switch. We do not charge for
any item until it is ready to ship. Backordered items are not
charged until they are shipped. You may send your credit card
information via phone, fax, snail mail or over the Internet.
Shipping And Handling All tiles are sent first class Royal Mail
post and tiles are sent by express courier.
Back Orders
Credit Card Security All credit card numbers are encrypted
in the software when the order is placed using 128 bit encryption.
They are only decrypted after they reach our computer. They
are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products
come with a 30 day no quibble guarantee.
Each item is individually glazed and painted by the artist
and the nature of the hand painted ceramic process means that
there may be minor color and design variations on each tile.
Minor imperfections can be characteristic of the process and
add to the unique, hand crafted feel of the product.
Reaching Us
If you need to reach us, please email us on studio@hand-painted-plates,
alternatively, you can call on +44 [0]1550 777460 or fax us
on 01550 777460 or write to us at Farmers Bethlehem, Carmarthenshire
Wales SA19 9DW United Kingdom
Privacy Policy Kate Glanville Ceramics do not disclose buyers'
information to third parties. Cookies are used on this shopping
site to keep track of the contents of your shopping cart once
you have selected an item, to store delivery addresses if the
address book is used and to store your details if you select
the 'Remember Me' Option.Data collected by this site is used
to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery
purposes
Returns Policy Any damaged goods or incorrect orders will be
replaced or a full refund given. Please inform us within 5 working
days of receiving your order.